How to Fix Disney Plus Error Code 83: "Something went wrong. Please try again…"

If you’re an avid Disney Plus user, you might have encountered the dreaded Error Code 83, accompanied by the message: "Something went wrong. Please try again…" This error can be frustrating, but don't worry—here’s a comprehensive guide to help you troubleshoot and fix it.

What is Error Code 83?

Error Code 83 typically indicates a device compatibility issue, network problem, or a potential issue with your Disney Plus account. Here’s how you can resolve it:

Step-by-Step Fixes

1. Check Device Compatibility

Ensure your device is compatible with Disney Plus. Visit the Disney Plus Help Center to see the list of supported devices. If your device isn't listed, you might need to switch to a compatible device.

2. Update Your Device

Outdated software can cause compatibility issues. Check for updates on your device’s operating system and install any available updates.

• iOS/Android Devices: Go to Settings > General > Software Update (iOS) or Settings > System > System Update (Android).
• Smart TVs: Refer to your TV’s manual for update instructions.
• Web Browsers: Ensure your browser is up to date. Check for updates in the browser settings.

3. Check Your Internet Connection

A stable internet connection is crucial for streaming. Here’s how to ensure your connection is solid:

• Restart your router: Unplug it for 30 seconds, then plug it back in.
• Check connection speed: Use a site like Speedtest to ensure your speed is adequate for streaming (at least 5 Mbps for HD and 25 Mbps for 4K).

4. Try a Different Network

If possible, switch to a different network. For instance, if you're using Wi-Fi, try using mobile data and vice versa.

5. Clear Cache and Data

Clearing cache and data can resolve many streaming issues.

• Mobile Devices:
  • iOS: Go to Settings > General > iPhone Storage > Disney Plus > Offload App. Then reinstall from the App Store.
  • Android: Go to Settings > Apps > Disney Plus > Storage > Clear Cache.
• Web Browsers: Clear browsing data via the settings menu (usually found under Privacy or History settings).

6. Disable VPN or Proxy

Disney Plus might block VPN or proxy connections. Disable any VPN or proxy services and try again.

7. Reinstall Disney Plus App

Sometimes, reinstalling the app can fix persistent issues. Delete the Disney Plus app from your device and reinstall it from the respective app store.

8. Check Disney Plus Server Status

Occasionally, the issue might be on Disney's end. Check their official Twitter account or other social media channels for any outage reports.

9. Contact Disney Plus Support

If none of the above steps work, it’s time to reach out to Disney Plus Support. Provide them with details about your device, operating system, and the steps you’ve already taken to troubleshoot.

Conclusion

Facing Error Code 83 on Disney Plus can be a hassle, but with these steps, you should be able to identify and resolve the issue. Enjoy uninterrupted streaming of your favorite Disney shows and movies!